Customer Service Representative with Sales Support
Altamonte Springs, FL
Full Time
Experienced
Customer Service Representative with Sales Support
Location: Altamonte Springs, FL (In-Office, not remote)Schedule: Full-Time | Monday–Friday, 8:00 AM to 5:00 PM
Reports To: Customer Service Manager and Sales Leadership
- APPLICATIONS WILL BE CONSIDERED ONLY FROM CANDIDATES WHO MEET THE REQUIRED QUALIFICATIONS -
Company Overview
Global Procurement Solutions, Inc. (GPS Inc.) is a Service-Disabled Veteran–Owned Small Business and one of the fastest-growing SDVOSBs in its sector. Founded in 2010, GPS provides federal agencies nationwide with discounted janitorial and sanitation supplies, offering a catalog of more than 25,000 products to VA hospitals, military installations, and other government customers.
GPS is affiliated with mission-driven organizations including 1Nation, a 501(c)(3) cross-partisan organization dedicated to rediscovering common ground among Americans, and 1Nation Action, a 501(c)(4). The company maintains an entrepreneurial, execution-focused culture that values adaptable problem solvers, clear communicators, and team-oriented professionals who take initiative and contribute to continuous improvement across GPS and its related entities.
Position Overview
GPS is seeking a motivated and proactive, customer-oriented Customer Service Representative with Sales Support to serve as a primary point of contact for customers while actively supporting sales operations. This role is ideal for an individual who excels in a fast-paced environment, values accuracy and follow-through, and is interested in building a foundation in customer service, sales support, and operational coordination within a growing federal supplier.
This position is intended for an experienced professional and features well-defined responsibilities, consistent expectations, and long-term ownership of core customer service and sales support functions.
Key Responsibilities
Customer Service & Order Support
- Serve as the first point of contact for customers via phone and email, providing timely, professional, and accurate responses to inquiries.
- Assist customers with product information, pricing, availability, order placement, and order status.
- Handle customer issues and complaints with professionalism, ensuring timely resolution and customer satisfaction.
- Investigate and resolve service or billing issues in coordination with accounting and internal teams as needed.
- Prepare and process customer orders received via phone, email, or EDI.
- Accurately enter orders into the ERP system and place orders through vendor portals or EDI platforms.
- Track order status through vendor systems and update progress within the ERP.
- Create and manage cases related to order issues, discrepancies, or delays.
- Process order invoicing and maintain accurate order documentation.
- Perform miscellaneous administrative and operational tasks as assigned by the Customer Service Manager.
- Support Sales Leadership by aligning daily activity with the maintenance of existing federal accounts and the pursuit of new opportunities.
- Assist with generating quotes, processing sales-related orders, and following up on leads.
- Support efforts to recapture lost business as identified by the sales team.
- Identify opportunities to cross-sell or promote additional products and services when appropriate.
- Maintain a working knowledge of GPS products, services, and customer requirements.
- Work closely with internal teams, including sales, accounting, and order processing, to ensure smooth execution of customer needs.
- Communicate effectively with external vendors to resolve order-related issues.
- Participate in weekly order processing meetings to address outstanding issues and improve workflows.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Stay informed on product updates, industry trends, and market conditions relevant to customer needs.
- Recommend process improvements while adhering to company policies and standard operating procedures.
Experience & Knowledge
- Strong experience with internet-based tools and professional email communication.
- Basic understanding of accounting concepts, including invoices, purchase orders.
- Ability to manage orders and billing processes with accuracy and attention to detail.
- Proficiency in Microsoft Outlook, Excel, and other Microsoft Office applications.
- Experience handling PDFs and documentation using Adobe tools.
- Familiarity with CRM systems and online ordering platforms.
- Experience with NetSuite ERP is preferred but not required.
- Excellent written and verbal communication skills.
- Strong interpersonal skills and the ability to build rapport with customers and colleagues.
- High attention to detail with strong note-taking and documentation habits.
- Effective time management skills with the ability to multitask and prioritize in a fast-paced environment.
- Proactive problem-solving mindset and a positive, customer-focused attitude.
- This is a full-time, hourly, in-office position based in Altamonte Springs, FL (not remote).
- Employees are expected to follow established company SOPs.
- The role will evolve as the employee gains experience, with additional responsibilities introduced over time.
- GPS operates in a collaborative, team-oriented environment with frequent interaction across departments and with external partners.
- The work pace is dynamic, with periods of high volume requiring effective prioritization and adaptability.
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