Global Procurement Solutions, Inc.

Global Procurement Solutions, Inc. (GPS) is a Service-Disabled Veteran Owned Small Business

(SDVOSB) contractor that has been in operation since 2010 specializing in providing

janitorial/sanitation and medical products to our customers.
 

We are seeking a General Manager (GM) to support the Chief Executive Officer (CEO) in

specific areas of business operations. The GM is the CEO’s primary execution leader and is

responsible for running the operating company on a day-to-day basis. This role is not

administrative in nature. The GM serves as a strategic execution partner to the CEO, translating

vision and strategy into clear priorities, measurable goals, and consistent operating rhythms across

the organization.
 

The GM leads cross-functional execution across Customer Service, Sales, Accounting, HR, IT,

and contract-driven operations, ensuring the company delivers excellent customer outcomes,

meets internal performance targets, and operates efficiently and predictably. This includes driving

accountability, maintaining process discipline, and ensuring compliance with contractual

obligations, vendor requirements, pricing controls, and customer service standards.
 

This role demands exceptional judgment, intellectual rigor, discretion, and the ability to manage

complexity at speed. The GM must protect leadership focus while keeping high-impact initiatives

moving forward, anticipating challenges before they surface and bringing structure to fast-moving,

high-pressure environments. Success in this role requires calm, decisive leadership, loyalty to

mission, and the ability to operate independently without hand-holding.
 

The ideal candidate is a seasoned operator who has experience in creating high-accountability,

process-driven organizations and can manage competing priorities without loss of execution

quality. You must be capable of coordinating across business functions and external stakeholders,

driving performance through data and systems, and maintaining consistent excellence across daily

operations.
 

This is a full-time, in-office position based in Altamonte Springs, Florida, best suited for a

mission-driven General Manager who is detail-obsessed, technologically competent, and capable

of owning wide-ranging operational responsibilities every day, without excuses.

Key Responsibilities

1) Day-to-Day Business Leadership

• Run daily operations across the business, ensuring seamless execution across order processing, fulfillment, customer service, and internal coordination.
• Maintain a strong operational pulse, identify bottlenecks early, and ensure timely resolution of issues.
• Drive consistent standards for responsiveness, accuracy, communication, and execution quality.

2) Cross-Functional Management and Accountability

• Lead and coordinate functional leads across Customer Service, Sales, Accounting, HR, IT, and operational support functions.
• Establish clear goals and expectations for each team, and hold leaders accountable for outcomes.
• Ensure the organization is aligned on priorities, deadlines, and execution commitments.

3) Contracts Management Oversight

• Oversee the operational execution of key customer and vendor contracts, ensuring terms are understood and complied with across departments.
• Partner with the CEO and internal stakeholders to manage contract-related workflows, including:
• Contract onboarding, implementation, and performance monitoring
• Pricing integrity and contract compliance controls
• Documentation requirements and audit readiness
• Customer-specific requirements (service levels, reporting, product eligibility, etc.)
• Identify contract risks early (non-compliance exposure, margin leakage, process gaps) and
• implement corrective actions.
• Ensure contract requirements are translated into operational processes and measurable KPIs.

4) KPI Ownership and Performance Rhythm

• Develop and own weekly scorecards and performance reviews across key metrics such as:
• Revenue and gross margin performance
• Quote-to-order conversion and pipeline health
• Order cycle time, fill rate, and on-time delivery
• Customer issue resolution time and service responsiveness
• Contract compliance indicators (pricing accuracy, documentation completeness, SLA adherence)
• A/R aging and collections performance
• Inventory availability, turns, and backorder rate
• Lead weekly operating meetings and ensure decisions translate into action.

5) Process Improvement and Scalability

• Standardize and improve workflows across quoting, procurement, inventory management, fulfillment, invoicing, customer support, and contract execution.
• Identify recurring operational problems and implement root-cause fixes.
• Create scalable processes and documentation so performance does not rely on individual heroics.

6) Financial and Operational Discipline

• Partner with Accounting to maintain strong controls and predictable cash flow.
• Ensure billing accuracy, timely invoicing, and disciplined collections follow-through.
• Monitor operating expenses and identify opportunities to improve efficiency and profitability.

7) Systems, Tools, and Data Visibility

• Ensure NetSuite and reporting tools support execution and leadership visibility.
• Implement, adopt and manage AI-driven advanced data and reporting tools as they are developed.o Work with IT and functional leads to improve data accuracy, reporting cadence, and process automation.
• Establish simple, CEO-ready reporting on performance, issues, and priorities.

8) People Leadership and Team Development

• Learn the daily activities and responsibilities of each team member so they can be effectively managed.
• Coach managers and build a culture of accountability, professionalism, and operational excellence.
• Help define roles, strengthen hiring decisions, and address performance issues promptly and fairly.
• Improve internal communication and collaboration across teams.

9) CEO Partnership and Strategic Execution

• Act as the CEO’s execution partner by translating strategic objectives into daily, weekly and monthly operating priorities.
• Provide direct, candid visibility into operational risks, constraints, and opportunities.
• Recommend initiatives that improve scale, service quality, and profitability.

Qualifications

Required

• Proven leadership experience running day-to-day operations in an SDVOSB.
• Strong operational judgment and the ability to prioritize and execute in a fast-moving environment.
• Demonstrated ability to build accountability, KPIs, and operating discipline across teams.
• Financial literacy, comfort with core business drivers (margin, cash flow, inventory, A/R, A/P).
• Strong communication skills and ability to manage cross-functionally.

Strongly Preferred

• Contracts management experience, including operational ownership of contract performance, compliance requirements, pricing discipline, and customer deliverables.
• Strong understanding of the new FAR
• Experience in contract-driven environments such as government contracting, healthcare, distribution, or regulated B2B supply chains.
• Familiarity with contract workflows such as onboarding, documentation requirements, customer-specific ordering rules, audit readiness, and SLA/service-level management.
• Experience using NetSuite and performance dashboards to manage execution.

Core Competencies (How We’ll Evaluate You)

• Ownership mindset, operates like the business is yours.
• Bias for execution, drives issues to closure quickly.
• Strong accountability, sets expectations and holds the line.
• Clear communicator, drives alignment with minimal confusion.
• Process-driven, fixes root causes and builds repeatable systems.
• Contract-aware operator, anticipates compliance requirements and prevents margin leakage.
• Calm under pressure, solves problems without creating chaos.